ISBN 978-0-8144-1715-7

Retail $24.00

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This book helps you to

Manage Yourself:

Identify your own management style and create an improvement plan.

Develop leadership qualities and learn to identify your strengths and areas of improvment.

Plan and organize your team's strategy and set tangible goals that reflect and meet customer needs. 

Manage Other People:

Build a cohesive team by defining your purpose, decision-making, and problem solving processes.

Train, develop, and manage your employees, including interpersonal, technical, research, and communication skills.

Handle challenges and anticipate problems and have action plans in place.

Communicate clearly and effectively with employees, coworkers, suppliers, and others.

Manage for Results:

Monitor and maximize performance.

Motivate employees with constructive, applicable feedback. 


The better manager you are, the more you will enjoy your job and grow in it. Whether you are a new manager or a seasoned veteran, CSMT101 is your step-by-step guide designed to help you be the best you can be.