My passion is writing about the 3 Cs: Communication
My goal is to help you be the best you can be. If you are a frontline employee, my books show you how to interact with your customers, even those who are difficult to please. If you are a manager, my books show you how to lead exceptionally, even when confronted with tough decisions.
The essence of all my books is to show you how to communicate well, resolve conflict, and provide your best service in any situation.
Now available: Customer Service Training 101, 3rd Ed., in audio version. Purchase at amazon.com